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Membership FAQs
What happens once I purchase a membership? You will be mailed a membership packet in August. The packet will contain your membership card and a welcome newsletter. If you did not select your show dates and times as part of the enrollment process, your packet will also include a show reservation form and a return envelope. Reservations are required in order to redeem your free tickets, and The Rose recommends early reservations as show times do on occasion sell out. I cannot log into the “Online Member Options” page of web site. What should I do? Members who purchased their membership online were asked to supply a login and password. Please use that password for all your online orders through The Rose. If you purchased your membership by phone or by application and provided The Rose with your email address at that time, then your password is the first five characters of that email address. You may change your password once you’ve logged in. Members who have not provided The Rose with their email address, will need to contact the Box Office at (402) 345-4849 or info@rostheater.org to establish a login and password. When will I need my membership card? Please bring your membership card with you when attending shows. You will be asked to present it at Will Call when picking up your tickets. In addition, your member ID number will be requested when placing reservations and registering for classes. A $5 replacement fee applies. How do I reserve my show dates and times? Show reservations are required, and The Rose recommends early reservations as show times do on occasion sell out. If you did not reserve your show dates and times as part of the enrollment process, you may do so at any time by calling The Rose Box Office at (402) 345-4849. A show reservation form and return envelope will also be included in your membership packet, which will be mailed to you in August. You may not reserve show dates and times for your free member tickets online. How do I pick up my tickets? Once you have reserved your show dates and times, you may pick up your tickets at The Rose Box Office, 2001 Farnam Street, anytime between 9 am and 5 pm, Monday through Friday. Tickets can also be picked up at Will Call the day of show. Tickets unclaimed five minutes prior to the show may be released and sold to the general public. Show tickets are only mailed for the premium events, and those tickets will be mailed approximately one month prior to show. Can I refund and/or exchange my tickets? Tickets are non-refundable; however, they may be exchanged for a different performance of the same show title, pending availability. If you have been issued physical tickets, you must return them to the Box Office in order to process an exchange. Exchanges are free up to 24 hours prior to the show; a $2.00 per ticket fee applies thereafter. To make an exchange, please contact The Rose Box Office at info@rosetheater.org or (402) 345-4849. If you reach a recording, please leave a message. This is acceptable notification and a Box Office representative will call you back to make the exchange. Please note: exchanges are not allowed on Imperial Nutcracker tickets. What if I forget to make reservations for a show? Can I use the four tickets for a different production? Sorry, but tickets may not be rolled over to a different production. What if I need additional tickets for one of the seven regular season shows? Members may purchase up to ten additional tickets to The Rose’s seven regular season shows for only $10 each. That’s $6 off the regular Box Office price! Additional tickets may be purchase in person at The Rose Box Office, at (402) 345-4849 or online on our new “Online Member Options” page. A $2.50 surcharge applies to phone and online orders. How much do I save on premium events? How many tickets can I buy and how do I buy them? Members receive the best prices on premium event tickets and may purchase up to ten tickets to each show at the member-only rate. Plus, members receive the best seats at our reserved-seating premium events. If you did not purchase your premium event tickets when you enrolled for your membership, you may do so at any time by visiting The Rose Box Office or calling (402) 345-4849. In addition, you may also purchase premium event tickets online at the member-only rate by going to the “Online Member Options”. A $2.50 surcharge applies to phone and online orders. *Please note, tickets to The Imperial Nutcracker will only be sold through The Rose Box Office through September 17th; after that date Ticket Omaha will handle the sales at (402) 345-0606.
What are the member discounts for classes and costume rentals? Members receive a $10 discount off total tuition of $80 or more per child. Certain special classes to not qualify for the discount and will be noted in the brochure. Members also receive a 10% discount at The Rose Costume Shop – even for Halloween! The Costume Shop is open Monday, Wednesday and Friday from 1 to 5 pm with extended hours in October. I have a toddler. Can he/she sit on my lap during the show? Does that count as a member ticket? Children under the age of two are admitted free of charge provided they sit on the parent/guardian’s lap during the entire performance. What is the member term? The membership term is September 1st through August 31st. Members may redeem their benefits for shows and classes that take place within that time frame. Are Rose membership transferable? Memberships are not transferable. However, you may invite others to use your show tickets provided you, as the member, make the reservations. Your membership card will need to be presented when picking up the tickets from the Box Office or the Will Call table. If I move out of town, can I get a partial refund on the unused portion of my membership? Sorry, but memberships are non-refundable and non-transferable in part or in full. |
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